bharatvps.org (“Bharat Vps,” “we,” “our”) provides cloud platform and configuration services,
including smart dedicated servers, GPUs, object storage, content delivery networks, and continuous
data protection backup services (“Services”) to its customers (“Customer(s),” “you,” “your”). This
refund policy (“Policy”) outlines the conditions for refunds and governs such refunds. By using our
Services or registering with us, you agree to this Policy. Bharat Vps may modify this Policy at any
time by posting an updated version on its website.
No Refund Will Be Provided in Monthly Plans
Refund Scenarios
1. Refund for Invoice Discrepancies
- Email discrepancies to support@bharatvps.org within 7
days of receiving the invoice.
- Verified cases may result in a credit note, infra credits, or a refund.
- Refund to source account in 7 days.
2. Refund for Service De-provisioning
- Services remain active and billable until de-provisioning is requested and confirmed.
- For self-service portal services, follow steps at bharatvps.org.
- For manually provisioned services, email support@bharatvps.org with the de-provisioning date.
- Refunds for unused periods are discretionary and exclude payment gateway fees.
3. Refund for Software Licenses
- Monthly software license fees are non-refundable once used in a calendar month.
- Refunds for unused future months can be requested via email.
4. Refund for Prepaid Infra Credits
- Unused prepaid infra credits are refundable if requested within 90 days and the account is
active.
- Inactive accounts (no activity for 90 days) are not eligible for refunds.
5. TDS Refunds
Refer to our TDS help article at bharatvps.org/knowledgebase.
Non-Refundable Scenarios
- Committed nodes or services with a fixed billing period.
- Promotional benefits, free coupons, or payment gateway fees.
- Outstanding balances in linked accounts or missing TDS certificates.
- Violations of our TOS or other policies.
General
All refund requests must be emailed to support@bharatvps.org within the applicable timeline.
Claims made beyond the stated timelines will not be considered.
Contact Information
Email: support@bharatvps.org
Phone: +91 91511 00440